An Ember in Ashes Yarn Club goes live Thursday 2/20 @ 8 pm EST and Shop Update goes live Friday 2/21 @ 8 pm EST

Shipping and Policies


 Shipping

  • Ready to ship items typically ship out between 3 - 5 business days.
  • Pre-orders  and dyed to order will ship between 1 - 2 weeks.
  • Yarn Clubs will ship around the 30th of each month.

Birch Hollow Fibers  is not responsible for lost, stolen, or packages delivered to the wrong address due to error of the mail carrier or an incorrect shipping address.

Returns and Exchanges

  • I will accept returns on items that remain in the original condition (i.e. tag is still on and it is in the original packaging) Please contact me within 3 days of receiving the item.  
  • Items need to be mailed back within 5 days of  return request. 
  • A refund will be issued for the cost item, excluding the cost of shipping. 
  • Return shipping is the responsibility of the customer. 
  • Exchanges will be determined on a case by case basis, due to the changing of in stock items. 

Yarn Clubs

Throughout the year I will hold different yarn clubs.  These will be listed on the 15th of each month, and will ship out around the 30th of each month. 

Events

I do occasionally do events; please check the events page for an up-to-date list of where I will be throughout the year. 

Wholesale

 I am available to do wholesale. Please look at the wholesale page  for wholesale information. Please feel free to email me at birchhollowfibers@gmail.com.